PRIVACY POLICY

This privacy policy sets out how Envision Fx Ltd, uses and protects any information that you give to Envision Fx Ltd.

when you use this website, Envision Fx Ltd, is committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Envision Fx Ltd, may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:

Name
Telephone Number and recordings.
Contact information including email address.
Demographic information such as postcode, preferences, and interests
Information relevant to the sale and hiring of Equipment, such as personal identification documents.
Billing information when processing payment on purchases or hire of equipment and services, including the use of payment processing
Website Cookies-For the exhaustive list of cookies, we collect see the section 'cookies'

Personal Data may contain your name, your address, as well as positive identification such as

(Driving license or passport) for collection and drop of equipment of hires.

WHAT WE DO WITH THE INFORMATION WE GATHER AND WHY.

We require this information to understand your needs and provide you with a service, and for the following reasons:

Internal record keeping
Telephone numbers to contact you about your orders, equipment hire, General purchased services
Telephone Recordings for training and security purposes.
We provide your address to our delivery, warehouse and distribution suppliers to deliver your goods.
We use the information to check for security reasons, when we are providing dry hired equipment and services.
We may contact you by email, phone or mail only with your permission.
Credit Card, billing information details are held on file and are some time used for the deposit for equipment hires, it will be stored securely and returned to the hirer at the end of the hire.

For further information on the companies we share your data with see below:

Payment providers.

PayPal:

https://www.paypal.com/webapps/mpp/ua/privacy-full

wix payments Processing Services:

https://www.adyen.com/en_GB/policies-and-disclaimer/privacy-policy

Product Reviews.

Google Reviews:

https://policies.google.com/privacy/update

WHERE YOUR DATA IS STORED ?

Data is stored on our website host, WIX.com and also at Envision Fx Ltd, physical UK office locations.

Wix.Com is based in Israel, which is considered by the European Commission to be offering an adequate level of protection for the Personal Information of EU Member State residents.

Transfer of EU Personal data

If you are located in Europe, when we will transfer your Personal Information to the United States or anywhere outside Europe, we will make sure that (i) there is a level of protection deemed adequate by the European Commission or (ii) that the relevant Standard Contractual Clauses are in place.

Please see the security section below to see how it is secured.

SECURITY

We are committed to ensuring that your information is secure.

To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and in store, in addition to this our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers with the latest HTTPS automatically enabled as part of the basic services provided by Wix. All critical interfaces and functions (i.e. user authentication, payment transactions (PCI data) and PII related processes are only accessible using at least TLS v1.2.

Wix has a multiple layer security architecture to help protect against 0-day security issues and Firewalls and intrusion prevention systems that are in place to prevent unauthorized access.

Wix is Payment Card Industry Data Security Standards (PCI DSS) compliant and is accredited as a level 1 service provider and merchant.

Wix services are hosted on AWS and Google Cloud Platform cloud-based data centres, for which Equinix provides all physical colocation service.

Wix:

https://support.wix.com/en/article/wix-security-measures-overview

AWS:

https://aws.amazon.com/compliance/gdpr-center/

Google:

Google Cloud security page.

All direct payment gateways are offered by Wix, and PayPal. The Processing Services are provided by Adyen N.V. (“Adyen”) or by Stripe Inc, and adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We use cookies on this website to improve performance and enhance the user experience, within our website and our operational functions. This policy explains how we do that.

What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website to recognise your device the next time you visit. We use the term "cookies" in this policy to refer to all files that collect information in this way. There are many functions cookies serve. For example, they can help us to analyse how well our website is performing, or remember choices you have made, for example clicking to remove the cookie notification so it is not displayed the next time you visit this site on the same device.

What sort of cookies does this website use?

Our cookies are used for the following functions:

Essential Cookies

Some cookies are essential for the operation of this website. For example the shopping cart contents are stored in a cookie while you browse the site.

Performance Cookies

We utilise cookies to analyse how our visitors use our website and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.

Functionality Cookies

We use functionality cookies to allow us to remember your preferences and to recall your customisation preferences from the database such as address details at the checkout.

No personal details are actually stored in the cookie itself.

How can you manage cookies?
Most browsers allow users to control and manage cookies by allowing them to choose their preferences under the Settings or Preferences tab of the respective browsers. However, please note that if you disable cookies, some features may not work as desired and may provide unsatisfactory results.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CHILDRENS ONLINE PRIVACY

We do not solicit or knowingly collect information from children.

Any information you provide should not be that of anyone under the age of 18 & all accounts held with us must be in the name of an appropriate adult over the age of 18.

The website www.envisionfx.co.uk is not intended for the use of children and we ask that no-one under the age of 18 submits personal information to us or uses the site without supervision of a parent or guardian.

CONTROLLING YOUR PERSONAL INFORMATION

How long do we keep your data?

We keep your data on record for 1 year which is necessary for Returning customers whom wish to use our services.

Telephone recordings are deleted every 6 months.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

Your Rights

You have the right to access, correct, block and delete the data we hold about you at any time if you feel there is no need for us to keep it. You can do so by contacting us on 01923 729134 or emailing us at sales@envisionfx.co.uk

you can also write to us at the following address:

ENVISION FX LTD.

548 The Wenta Business Centre Colne Way

Watford, Hertfordshire,

WD18 6TA.

If there is a legal reason that your personal information must be kept, we will notify you.